This solution can be utilized by any enterprise that is required to provide service support at client locations on site. They can be equipment manufacturers, consumer utilities service provider etc.
A service management solution using mobile technology and web-based management console for centralized management of operation.
What it solves
Support ticket management
Job scheduling and dispatch
Record of inspection/work done
Remote technical support
Online inventory check and BOM
Annual Contract Management
What to expect
Effective utilization of service team
Simplified operations management
Paper-less operations due to online processing
Real-time visibility and tracking
Ensure sales activity as per business plan
Reduce back-office dependency
Gain customer satisfaction
How it works
An Android based Mobile application is provided to field technicians for managing service call.
- Login: Manages secure access to the application to only authorized personnel.
- Safety Tips: Randomly generate safety tips for technicians
- Job Card Download: Maintenance schedule and walk-sequence will be displayed to carry out activity in planned order
- Guided Maintenance Module: This feature allow step-by-step inspection of equipment and provide feedback on recommended steps for issue resolution
- Customer Signature Capture: Electronic capture of signature on tablet device