Managed Services

In today’s fast paced business scenario and ever-changing technology landscape, enterprises in India have started adopting service outsourcing to remain focus on their key operations and delegate service level risks to outsourcing partner.

It is imperative that selection of right managed service provider is crucial in getting anticipated business benefits for any organization. Our ‘Managed Services’ initiative is guided by central objective of fulfilling Service Level Commitments for our respective client at any cost. Our success in managed services lies in our strong project management capabilities and continuous training & development of our workforce.

Our Offerings

Service Lifecycle Management
  • IT Infrastructure
  • Video Surveillance
  • Access Control
  • POS Systems
Managed Services
  • Deployment & Training
  • Spares, maintenance & repair services
  • On-field Operation management
  • System migration / up-gradation

Our Approach

Few Case Studies

Case Study – NESTLE INDIA

CSI has implemented AMCD solution at Nestle India and is managing the system for more than 7 years. AMCD System is an innovative use of mobile computing technology for complete automation of milk collection data recording and processing. CSI is providing following managed services to Nestle for effective operation of solution as per required SLA:

  • 1800+ Points of Service installations managed
  • Application Software Maintenance Services
  • Middleware server and hosting management
  • On-site Technical Support team for assistance, troubleshooting and maintenance activities

Case Study – SBI & Vijaya Bank

  • Managing 400+ CCTV surveillance system for SBI & Vijaya Bank
  • Competent team of field engineers & helpdesk support
  • Also providing Face & Biometric based access control solution in currency chest branches of SBI

Case Study – SIEMENS INDIA

Siemens India is engaged in providing plant services to Vedanta Aluminum and has deployed approximately 400 engineers at plant site for operation and maintenance activities. They needed complete IT infrastructure system and services.

CSI entered into a multi-year contract with SIEMENS to supply, deploy and maintain IT infrastructure like Servers & system software, WLAN, attendance system and inventory management software.

Solution:

  • Robust Wireless infrastructure was setup using Motorola products
  • Server, desktop & network configuration
  • Biometric based access control implemented
  • Web-based Material Management system deployed
  • On-site engineer for breakdown & preventive maintenance services