Field Service Management

Useful For

This solution can be utilized by any enterprise that is required to provide service support at client locations on site. They can be equipment manufacturers, consumer utilities service provider etc.

Product Overview

A service management solution using mobile technology and web-based management console for centralized management of operation.

What it solves

Support ticket management
Job scheduling and dispatch
Record of inspection/work done
Remote technical support
Online inventory check and BOM
Annual Contract Management

What to expect

Effective utilization of service team
Simplified operations management
Paper-less operations due to online processing
Real-time visibility and tracking
Ensure sales activity as per business plan
Reduce back-office dependency
Gain customer satisfaction

How it works

An Android based Mobile application is provided to field technicians for managing service call.

  • Login: Manages secure access to the application to only authorized personnel.
  • Safety Tips: Randomly generate safety tips for technicians
  • Job Card Download: Maintenance schedule and walk-sequence will be displayed to carry out activity in planned order
  • Guided Maintenance Module: This feature allow step-by-step inspection of equipment and provide feedback on recommended steps for issue resolution
  • Customer Signature Capture: Electronic capture of signature on tablet device